Terms and conditions

Welcome to Hair Theory! By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

These Terms and Conditions apply to all transactions conducted through Hair Theory's website (www.hairtheory.com). By accessing or using this site, you agree to comply with and be bound by these terms. If you do not agree with these terms, please refrain from using the website.

Hair Theory reserves the right to update, modify, or change these terms at any time without prior notice. Changes will be posted on this page, and it is your responsibility to review the Terms regularly.

2. Product Information

  • Accuracy of Product Listings: We make every effort to ensure that all product information, including descriptions, prices, and images, is accurate and up-to-date. However, we do not guarantee that the information is always error-free. If you notice any discrepancies, please contact us immediately, and we will correct them as soon as possible.
  • Color Disclaimer: The color of products may vary slightly due to different screen resolutions and lighting. We cannot guarantee an exact match between product photos and the actual product.

3. Ordering and Payment

  • Order Acceptance: All orders placed through the Hair Theory website are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.
  • Payment Methods: We accept payments through major credit/debit cards and other payment platforms (such as PayPal or Afterpay, if applicable). Payment is processed at the time the order is placed.
  • Pricing: All prices listed on our website are in AUD and include applicable taxes. Shipping fees are calculated at checkout.

4. Shipping & Handling

For detailed shipping information, please refer to our Shipping & Handling Policy page. We are committed to delivering your products promptly, but shipping times may vary depending on the shipping method, destination, and order volume.

  • Domestic Shipping: Delivery times for domestic orders within Australia vary depending on the chosen shipping method.
  • International Shipping: Delivery times for international orders vary based on location, generally ranging from 3 to 10 business days.

Hair Theory is not responsible for any delays caused by third-party shipping carriers or customs procedures.

5. Returns and Exchanges

For information regarding returns, exchanges, and refunds, please refer to our Returns & Exchanges Policy page. Please note that custom-made items, such as human hair wigs, are non-refundable.

  • Change of Mind: We do not offer refunds for change of mind; returns are eligible for store credit only.
  • Faulty Products: If you receive a faulty or damaged product, please contact us immediately for assistance.

6. Account Registration and Security

  • Account Information: You may need to create an account to place orders on our site. By registering, you agree to provide accurate, up-to-date information and to keep your account details secure.
  • Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized use, please contact us immediately.

7. Intellectual Property

All content on the Hair Theory website, including logos, images, text, product descriptions, and videos, is the property of Hair Theory and is protected by copyright law. You may not copy, reproduce, or distribute any content without prior written consent from Hair Theory.

8. Limitation of Liability

Hair Theory is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products, services, or website. This includes, but is not limited to, any issues arising from shipping delays, product defects, or incorrect orders.

9. Privacy and Data Protection

We value your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and services. By using our site, you consent to the practices described in our Privacy Policy.

10. Force Majeure

Hair Theory will not be held responsible for any failure or delay in fulfilling an order caused by circumstances beyond our control, including but not limited to natural disasters, acts of war, labor strikes, or technical issues.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of [insert your state/country]. Any disputes arising from these terms shall be resolved in the appropriate courts of [insert location].

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us at:

Email: support@hairtheory.store